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John R. McNamara _____________________________________________________________________
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34 Rebel Lane, Keedysville, MD 21756
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Cell: 240.350.5942● Email: john_mcnamara@me.com
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Offering visionary capacity to drive enterprise IT operations
capabilities through global application of technology
integration initiatives, increased responsiveness and technical
thought leadership.
Strategic, results driven IT professional with
notable success directing a broad range of corporate and IT initiatives
while participating
in planning, analysis, optimization and
implementation of solutions to support business objectives. Excels in
providing comprehensive
secure network design, systems analysis, and
full life cycle project management. Hands-on experience leading all
stages of solution
development efforts, including requirements
definition, design, architecture, testing implementation and support.
Outstanding
project and program leader; able to coordinate
and direct all phases of project-based efforts while managing, motivating,
and
guiding teams.
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Technical
Leadership Competencies
·
Department,
Team and Project Management
·
Technical
Specifications Development
·
Project
Planning / Implementation
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Mentor
and Advisor
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Cross
Functional Team Management
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Bring
Your Own Device(BYOD)
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Research
and Development
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Regularity
Adherence, PCI, HIPPA
·
Cost
Benefits Analysis
·
Capacity
planning
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Data
Integrity / Disaster Recovery
·
Enterprise
Resource Management (ERP)
·
Improved
KPI
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Software
as a Service(SaaS)
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Voice
over IP(VoIP)
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Contingency
Planning/ Disaster Recovery
·
Technical
Advisor
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Information
Security Compliance
·
Risk
Management / Impact Analysis
·
Network
and Systems
·
Design
and Security
·
Enterprise
Architect
Industry
Certifications
·
MCSE
2013 Messaging(pursuing)
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MCSA
2013(pursuing)
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MCSE,
MCSA (2003, 2000)
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VCP5-DCV
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Commvault
System Engineer
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Commvault
Support Engineer
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3CX
VoIP Engineer
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Shortel
VoIP Engineer
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Cisco
CCNA, CCVP (expired)
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Juniper
JNCIS
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PMP
(pursuing)
·
Microsoft
Solutions Framework (MSF) Project Management 3.0/4.0
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Professional
Experience
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IT Director Engineering and information
Security/ Chief Security Officer
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Nov.
2015- Aug. 2016
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Service Coordination, Frederick Md
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Key Achievements and Responsibilities:
·
Performed
operations as Chief Technology and Security Officer for Organization
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Managed
a Team of IT Professionals in day to day operations of IT Department,
IT Helpdesk and Web Development and Content development
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Responsible
for maintaining integrity of SCI’s HIPPA and PII Data
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Working
with key department stakeholders refined corporate data security
requirements and policies
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Developed
Security policies around Remote Telework and BYOD Programs.
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Implemented
NAC on office networks and enhanced security policies on devices
reading our corporate data remotely.
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Headed
Microsoft Office 365 project to move all email to the cloud
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Developed
and Maintained Information Technology Roadmap
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Migrated
user files to Office 365 OneDrive for business cloud solution,
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Implemented
Skype for Business for remote Communications
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Setup
automatic email encryption of E-PHI data
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Extended
Remote communications tools to incorporate multiple office locations
and smart conference rooms
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Currently
developing plans to migrate desktops to Windows 10
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Migrated
Custom CRM Solution to AWS HIPPA Compliant Environment
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Developed
hardened Server Image to better Secure PHI, and PII in compliance with
HIPPA guidelines
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Lead
Development of New Organization Website to be launched this fall
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Managed
Deployment of redundant Citrix Virtual desktop infrastructure project
to be used of telework and in COOP or Disaster situations
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Managed
and maintained VMware Environment and related SAN and NAS storage
environments
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Integrated
VoIP PBX Phone System with MS Office 365 Unified messaging for better
service to our end users
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Implemented
Microsoft Intune MDM for BYOD Program for secure use of Personal mobile
devices.
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Architected
WAN Networking to incorporate VoIP protocols across Multiple offices
and locations.
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Managed
Departments Opex / Capex budgets
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Manager, Server Operations
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April,
2014 – November 2015
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WMATA, Washington, DC
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Hands on leader of the Server and Storage Operations department
of Large Regional Transportation provider.
Key Achievements and Responsibilities:
· Managed team of 30 system
engineers, architects and administrators and up to 100 team members for
certain projects
· Maintained corporate Amazon
Cloud and Microsoft Azure Accounts and infrastructure
· Spearheaded Microsoft Office
365 project to replace failing MS Exchange and Lync communications on
premises environments, migrating roughly 17,000 email accounts to
Microsoft’s 365 cloud email solution
· Migrated user files to
Office 365 OneDrive for business cloud solution, freeing up that
storage for much needed server and data warehouse resources
· Expanded authority
Infrastructure to include three datacenters with both physical and
virtual server environments maintaining 99.99% availability
· Implemented policy
improvements to reduce current MTBF
and MTTR Key Performance indicators
· Managed datacenter
components of multi-million dollar, next generation fare collations
project.
· developed plans to migrate
desktops to Windows 10
· Developed hardened Server
Image to better Secure PHI, PII and PCI data in accordance with PCI and
HIPPA guidelines
· Managed Deployment of
redundant Citrix Virtual desktop infrastructure project to be used of
telework and in COOP or Disaster situations
· Integrated VoiP PBX Phone
System with MS Office 365 Unified messaging for better service to our
end users
· Enhanced 24/7/365 monitoring
solution using commercial off the shelf solutions (COTS) and in house
software for all servers
· Revamped Colocation and
datacenter Backup environments
· Managed Departments Opex /
regional Capex budgets
· Negotiated new contracts
with technology support vendors that will result in a $450,000.00
savings over the 2016-2018 fiscal years.
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IT Infrastructure and Operations Director
Ipreo,
Bethesda, MD
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June 2011 – December 2013
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Directed and managed the Regional Network Operations
department of a large multinational financial services software
development company. Virtualized and modernized regional
infrastructure
Please Note: This position was be eliminated as the
office has moved to North Carolina in the Fall of 2013
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Key Achievements and Responsibilities:
· Managed team of 3 to 5
systems engineers, administrators and helpdesk technicians
· Maintained corporate Amazon
Cloud resources
· Managed and maintained two
datacenters, with over 400 physical and virtual servers maintaining
99.99% availability
· Implemented change
management based on ITIL principles and concepts
· Managed companywide office
and datacenter move project and consolidation projects including
management of external cabling, data, and communication vendors as well
as internal technical teams.
· Implemented Bring Your Own
Device (BYOD) policies providing secure corporate email on personal
devices.
· Managed and implemented two
VMware upgrade projects from version 3.03 to managed 5.1 VSphere
Environment
· Implemented and Manager
redundant Microsoft Exchange 2010 upgrade Project
· Managed JD Edwards World A9.2 environment
· Reengineered VoIP phone
system to provide better network performance, including linking MS
Unified Communications Server
· Developed database 24/7/365
monitoring solution using commercial off the shelf solutions (COTS) and
in house software for all servers
· Optimized and maintained
Clustered MS SQL databases servers
· Managed and supported
enterprise wide storage environments
· Revamped central office and
datacenter Backup environments
· Managed Departments Opex /
regional Capex budgets
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Negotiated
new contracts with technology support vendors that will result in a
$100,000.00 savings over the 2012-2015 fiscal years.
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Solutions Architect /Project Manager/
Technical Team Lead
NetStar-1,
Washington, DC
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October, 2008 – May 2011
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Technical Team Leader with oversight of
7-10 engineers and architects developing and deploying solutions to
nonprofit, government and civilian clients, including then President
Elect Barack Obama and his Supporting Staff, the U.S. Department of
Labor, U.S. Department of Agriculture, U.S. Army, GSA and other
civilian and government organizations.
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Key Achievements and Responsibilities:
·
Technical
Team Leader in support of then President Elect Barack Obama and his
supporting Staff on the 2008-2009 Presidential Transition Team.
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Servers
as Chief Engineer, Architect for companies Not for Profit clients
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Primary
Engineer with oversight of the enterprise Data Storage, SQL and
CommVault Back Up environments, as well as VMware, MS Active Directory,
Exchange and SharePoint
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Developed
secure SaaS Solution for the GSA to maintain non-Cleared personnel and
consultants in a private cloud based work environment.
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Business
development activities - including proposal preparation,
Technical Solution marketing, and thought leadership for Future
Corporate Technical Solutions and IT Governance
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Presales
Engineer responsible for Developing Strategic Technology plans for
plans for potential clients with core responsibilities, Enterprise
Solution Architecture, Virtualization and Data Protection/Management
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Developed
policies and procedures to assure IT systems support business
continuity and disaster recovery
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Manage
and implemented the SAN Storage and Clustered Microsoft SQL
Environments
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Storage
Engineer with responsibility for SAN and NAS Storage, as well as
oversight of the backup and related disaster recovery efforts
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Developed
and deployed Data Management and Recovery solutions utilizing CommVault
Simpana to U.S. Government, Military and civilian agencies and
organizations
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Conceptualized
and implemented secure remote access environments with Windows
2003/2008, Exchange 2007/2010, MOSS 2007 and Sql 2005 and 2008, and
NoSQL.
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Primary
Database administrator for the MS SQL and related systems
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Provide
Tier 3 support for the Windows desktops, Server 2008, Exchange,
SharePoint (MOSS 2007), and Active Directory
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Director, Strategic Technology/ Project
Manager, Contract
American Society of Health-System
Pharmacists, Bethesda, MD
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March, 2008 – July, 2008
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Directed
and managed the Strategic Technology department of a large healthcare not
for profit association to include the direct management of the Strategic
Technology Team. This position was responsible for developing,
testing and managing pre-implementation technology, database systems and
core association software platforms.
Please Note: This Contract position was eliminated after
major project completion.
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Key
Achievements and Responsibilities:
§ Managed to completion four
million dollar ($4,000,000.00) project to replace the associations AMS or
Association Management Software. Migrating from TMA Resources Timss 5.1
To Personify 7.1
§ Demonstrated new software
platforms including but not limited to Personify AMS and Microsoft Great
Plains.
§ Negotiated new contracts with
technology support vendors that will result in a $150,000.00 savings over
the 2009 and 2010, fiscal years.
§ Managed external vendors to
ensure satisfactory project and task completion
§ Member of the senior
operations management team, tasked with long-term planning of future
“GREEN-IT” projects and budgets
§ Maintained daily face to face
relationships with “C” level Executive Staff, board members and other
internal managers
§ Designed, planned and
implemented a new database and data integrity recovery plan
§ Designed new secure multi zone
Wi-Fi infrastructure using Bluesocket Secure Wi-Fi controllers and
access-points
§ Developed database 24/7/365
monitoring solution using commercial off the shelf solutions (COTS) and
custom in house software for all servers
§ Managed Enterprise-wide
Microsoft GP accounting and HR solutions, Internal Web Portals and
corporate CRM, SIS and ERP Applications
§ Provided support for SAN/NAS,
MAID, and related Storage technologies.
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Director of Global Information Technology
Infrastructure
Medifacts
International, Rockville, MD
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October 2007 – February 2008
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Directed
and managed the IT infrastructure division for a mid-size
multi-million-dollar Bio-Science and Core Lab services company to include
the direct management of the IT Infrastructure Team. This position
was responsible for complete Global Network Architecture in the Americas,
Europe and Asia and the support of over 3000 global medical and
pharmaceutical studies, supporting 30,000 users. Forged Global IT and
Tele-Communication relationships.
Please Note: My tenure at Medifacts was cut short due to
a Board mandated decision to outsource the IT Infrastructure and
Development Departments after declaring Chapter 11.
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Key
Achievements and Responsibilities:
§ Produced 3-year strategic
budget for Information Technology Infrastructure Department, which
included but was not limited to staff planning, software licensing, and a
future technology refresh.
§ Negotiated new contracts with
global telephony vendors, that resulted in a $400,000.00 savings over the
2008, 2009, and 2010 fiscal years.
§ Managed the storage and
security of organizations Biotelemetry Research Data
§ Managed and Directed Data
Coordination and Analysis Team for reporting of SAS data on clinical and
Pre-Clinical Data
§ Member of the senior
management team, tasked with long-term planning of future projects and
budgets
§ Managed, maintained and
upgraded JD Edwards environment.
§ Maintained daily face to face
relationships with “C” level Executive Staff, board members and other
internal managers
§ Supervised and planned
implementation and testing of newly written disaster recovery plan
§ Designed global infrastructure
24/7/365 monitoring solution using commercial off the shelf solutions
(COTS) and custom in house software for all servers and network
infrastructure.
§ Re implemented the IT Helpdesk
to provide better support for customers and to analyze problem trends
with technology being used by staff and external clients
§ Managed Project to implement
Global Active Directory and clustered Exchange 2007 environment for added
security and global redundancy
§ Rewrote enterprise-wide IT
policies and procedures
§ Planned and lead Initiative to
implement Cisco VoIP Telephone System in all global corporate offices
§ Managed external consultants to
continue physical and logical data network separation of company after
the sale of the Clinical Research Organization (CRO) division
§ Managed Enterprise-wide Deltek
Accounting, and HR solutions
§ Optimized Global Performance
of MS Windows and Linux Servers, Network appliances and of the Oracle
databases and database servers
§ Managed external vendors to
ensure satisfactory project and task completion
§ Provided support for EMC2 SAN/NAS, and related Storage
technologies.
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Senior Information Security Architect –
(Short Term Contractor)
First Data Corp,
Hagerstown, MD
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August 2007 – October 2007
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Maintained
integrity and security compliance standards at major global financial
institution. Ensured confidentiality of client information by ensuring
appropriate standards are in compliance with federal guidelines.
Maintains the information security environment and reports security
violations. Expert in information security technology systems.
Understands business issues that were supported. Provided moderation to
current projects and tasks.
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Key
Achievements and Responsibilities:
§ Develop policies and
procedures to assure firewall systems support business compliance and
disaster recovery
§ Works with network specialists
that are involved in network monitoring and maintenance,
design/configuration management, and customer support.
§ Optimize Performance of Cisco
PIX/ASA, Nokia Checkpoint and Juniper firewall and network devices.
§ Provide 24/4/365 support for
core business units and client organizations.
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It Director / Chief Technical Officer
Red Coats / Datawatch, Bethesda, MD
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February 2007 – August 2007
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Hired
Back in preparation for future role as VP of IT when the current VP
retires. Member of the senior management team and reporting VP of IT and
CEO. Managed 14 direct reports and another 10 vendors, supporting development,
data center operations, network management, IT strategy and architecture,
client support & help desk management. Redcoats’ is a Global
multi-million dollar services and security company, with offices in the
USA, Asia and at the time Australia. This position is responsible
for complete global network administration and security to include
supporting numerous in-house accounting and HR software programs and
system networks.
Please Note: Position was considered a duplicate and
downsized during at corporate restructuring.
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Key
Achievements and Responsibilities:
§ Managed the completion of the
Accounting system migration project, by overseeing external Consultants,
and internal key players
§ Developed implementation plan
and defined key focus pointes for implementation vendors for Accounting
Systems Migration.
§ Wrote policies and procedures
to assure IT systems support business continuity and disaster recovery
§ Launched a global Cyber
security program and implemented security policies & procedures that
focused on upgrading firewall, network, virus/spam protection tools,
messaging systems and protection of agency sensitive information.
§ Directed the vision for a
portal for HR, sales, marketing, customer service, IT, accounting and
operations.
§ Produced 3-year capital IT
Budget, which included but was not limited to staff planning, software
licensing, and a future technology refresh.
§ Oversaw global companywide
efforts to identify and evaluate all critical systems
§ Implemented Cisco VoIP
Telephone System in all corporate offices and Call Center
§ Configured Cisco Network
appliances to optimize for VoIP telecommunications and Data Reliability,
utilizing multiple T-1’s, VLANS and QOS
§ Optimized Performance of MS
Windows and Linux Servers, Network appliances and of the AS400 systems
§ Developed .Net/Java/C#
solutions for Client Access Systems
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Provided
support for EMC2 SAN, NAS, and related Storage
technologies.
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Team
Leader/ Project Manager / Senior Network Engineer
TerpSys, Rockville, MD
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May 2006−February 2007
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Lead Microsoft
Engineer and Consultant for Commercial Consulting Team. Developed
the Consulting team to recognized leader in technology consulting in the
DC Area. Grew business from 17 clients to 56 in less than a year without
a sales staff. Managed team of engineers in technology projects.
Proactively allocated resources to meet client needs. Created
development plans, project documentation and incident response
guidelines. While providing on Call Support 24 / 7 /365
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Key
Achievements:
§ Primary Lead Consultant, with
expertise in Hospitality, Medical, Non-profit and Accounting Firms
§ Maintained face to face
relationships with clients CEO’s and other “C” level and Executive Staff
§ When needed to, made
presentations to clients Board of Directors on ongoing and upcoming IT
related Projects, including presales presentations and demonstrations
§ Lead Teams in completing
Novell Directory Services to Microsoft Active Directory Migrations,
including GroupWise to Exchange migrations
§ Defined and developed new
network documentation (Network Status Reports), SLA and SOPs
§ Managed projects from
conception to completion, i.e. equipment, data and messaging migrations,
Network Installations and WAN setups and installations.
§ Managed IT portion of Sarbanes
Oxley(SOX), HIPAA, and FDA compliance for clients
§ Configured Cisco Network
appliances to optimize for VoIP telecommunications and Data Reliability,
utilizing multiple T-1’s, VLANS and QOS
§ Defined remote monitoring
solution to check and maintain the integrity of client networks,
including the health of Active Directory, Exchange, SQL, IIS Web Server,
websites, general server health and router and switch status
§ Configure Virtual
Environments’ using Microsoft Virtual Server 2005 as well as VMWare
§ Managed mainframe and Database
environments including; Oracle, Sybase, SQL Server, UDB/DB2, IMS
§ Managed Enterprise-wide PDA
implementations, i.e. Blackberry and Microsoft Active Sync
§ Optimized methodology for
analyzing client networks for possible security flaws
§ Implement and design
Multi-Site, Multi-Server Microsoft Exchange environments utilizing SMTP
Firewalls for SPAM and Virus protection
§ Configured firewalls for
optimum security while maintaining maximum possible outside connectivity
§ Oversaw five to seven associate
engineers per project and ensured a level of quality with each project
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Manager of Information Technology
Redcoats /
Datawatch, Bethesda, MD
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May 2004 – May 2006
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Provide
local and remote support corporate offices. Design and put into
service network infrastructure and server technologies. Design and
implement network policies and procedures and perform benefit analysis on
all recommended strategies. Collaborate with external vendors to
ensure project completion. Develop curriculum and facilitate
training on new systems as needed. Oversaw network support and
helpdesk teams.
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Key
Achievements:
§ Upgraded Internal
Infrastructure to Windows 2003 Active Directory form a mixed environment
of 2000 and NT
§ Developed and maintained
corporate policies and standards aimed at maximizing effectiveness and
minimizing costs related to the acquisition, implementation and operation
of IT systems and to assure IT systems support business continuity
§ Optimize Performance of MS
Windows Servers, Network appliances and of the AS400 systems
§ Planned and implemented MS
Exchange 2000 to Exchange 2003 Clustered multi-server environment
§ Develop in house training
materials for AS400, Imaging and Accounting Applications
§ Coordinated staff and external
consultants to discover, recommend and implement technology applications
§ Lead Team of support
technicians, who conducted the day to day tech support
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Provided
support for EMC2 SAN, and related Storage
technologies
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Information
Services Manager / Information Services Director
American
Association of School Administrators, Arlington, VA
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May 2001- May 2004
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Hired as Web
Manager then Promoted to IS Manager then Interim IT Director.
Managed successful Datacenter relocation with minimal downtime.
Completed iMIS Association management software upgrade as well as
facilitated the upgrade of the Associations accounting suite to Microsoft
Great Plains Oversaw companywide efforts to identify and evaluate all
critical systems. Managed the Associations IT Plan and developed
the organizations IT Budget. Design and implement network policies and
procedures and perform benefit analysis on all recommended
strategies. Collaborate with external vendors to ensure project
completion. Develop training manuals and facilitate training on new
systems. Supervise network and helpdesk teams.
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Key
Achievements:
§ Responsible for the
development and strict adherence to the Associations Capital IT Budget
§ Produced 5 year strategic
budget for Information Services Department, which included but was not
limited to future staff planning, software licensing, and a planned
technology update
§ Worked with Elected Board of
Directors to develop long-term IT strategies and to make sure
organizations goals and projects had the necessary IT infrastructure in
place to successfully be seen to completion
§ Work with staff to determine best
hardware and software needs, while maintaining adherence to the IT budget
§ Trained staff on all
technology products and services
§ Maintained the association’s
IT infrastructure consisting of Windows 2000/2003 Servers, Sql 2000, MS
Exchange, Hp Servers and Hp SAN technologies
§ Managed and provided technical
assistance to internal staff and Association members
§ Installed, designed,
implemented, and maintained network security procedures using
firewall/antivirus/intrusion detection technologies
§ Maintained the integrity of
the association’s iMIS Association Management System (AMS) membership
database and provided database and association management program support
§ Planned and implemented MS
Exchange 5.5 to Exchange 2003 migration
§ Launched an organization Intranet
and Extranet portal using MS SharePoint Portal Server
Oversaw production of website
backend and all related internet technologies
§ Provided all Cold Fusion and
ASP/.Net based web development for association
§ Launched a successful
association survey system to better understand association member’s needs
§ Managed and provided technical
assistance to internal staff and association members
§ Coordinated staff and external
consultants to discover, recommend and implement web-based applications
§ Worked with a committee to
determine best hardware and software needs, while still keeping within
the association’s IT budget
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Consultant
Booz Allen & Hamilton, Falls Church, VA
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August 1998 – April 2001
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Visually
conceptualized information utilized in proposals and client deliverables
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Part
of Team responsible for winning US National Guard Recomplete
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Created
and maintained client websites
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Provided
client support to various government agencies
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Consulting/Volunteer
/ Other Experience
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Technology Consultant
Tek-MD Inc.,
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April 2002 – Current
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§ Provide Technical support
and Guidance for Non-Profit, Education and Commercial Organizations,
for projects ranging from Lan/Wan/WLan implementation, to Developing
Strategic Technology Plans and Budgets.
§ Advise Clients of proper
direction for future It Governance to meet their current a strategic
future needs
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§ Provide 24/7 monitoring
solutions for all Technology infrastructure.
§ Clients include members of
the Hospitality, Healthcare, Education, Law and Non-Profit
communities
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Technology Director /
Editor
March 2000 – June
2008
Education News
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§ Responsible for all
technological resources supporting the educational, communications,
processing and record keeping functions of the company
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§ Manage team of web designers
and web developers in the further development of EdNews.com and
EducationNews.com
§ Perform duties as Technology
Editor, for education technology based features
§ Develop and maintain Technical
Budget for Company
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Director of Information Technology
Hipie,
The Haberman International Policy Institute in Education, Huston, Texas
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May 2006 - December 2007
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§ Responsible for all
technological resources supporting the educational, communications,
processing and record keeping functions of the Non-Profit organization
§ Provide Web and Technical
Support for Hipie staff and consultants
§ Recommend and implement new
and evolving technology
§ Develop and maintain Technical
Plan and Budget for the Developing Company
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Education
Salisbury State
University, Salisbury, MD
B.A.
Communication Arts
Technical
Proficiencies
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Platforms:
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Microsoft( 2000
to Server 2012r2 Windows 10 ) Linux(RedHat, Suse,), Sun Solaris, AS400,
Mac OS, Novell, Cisco IOS, Citrix/XEN
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Networking:
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TCP/IP, VoIP, SIP, Novell, Cisco IOS/PIX,
QOS, IPX,SPX, SQL, Ethernet, VPN, SSH, RSA/SecureID, PCP, PKI, MPLS,
PPoE, SMTP, SNMP, WMI, BGP, OSPF, Cisco Meraki, Citrix Netscaler, F5 Load
Balancer
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Programming:
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MS Exchange Shell, Powershell 3.0, ADSI
Scripting, Unix Shell Scripting, PHP, HTML, .NET, AGP, C+, ColdFusion,
SQL
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Databases:
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SQL Server, Oracle, Sybase, IMS, UDB /
DB2, and MySQL
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Methodologies:
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ISO27001, MSF, Six Sigma, Sarbanes
Oxley(SOX), FISMA, HIPAA, ITIL, PCI/DSS, , and SSAE16
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